Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of Wecore Hub (the "Service"), provided by Wecore Ltd, London, UK. If you use the Service on behalf of a company, you confirm you are authorized to bind that company, and "you" refers to it.

2. The service

Wecore Hub is software that helps advertisers manage TikTok advertising: creating campaigns from product catalogs, applying automated optimization rules, analyzing creative performance, and delivering reports by email and WhatsApp. We may improve and change features over time; we will not materially reduce the core functionality of a paid plan during a billing period.

3. Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for activity under your account, including actions by users you invite.
• You must be at least 18 years old and use the Service for business purposes.

4. TikTok accounts and APIs

The Service connects to TikTok through the TikTok Marketing API using permissions you grant. You confirm that you have the right to authorize access to each advertiser account you connect. You remain responsible for complying with TikTok's Advertising Policies, Commercial Terms of Service and any other TikTok terms that apply to your ad accounts. Wecore Hub is not affiliated with or endorsed by TikTok, and we are not responsible for changes, outages or restrictions to TikTok's platform or APIs.

5. Automated actions

When you enable rules or the optimization agent, you instruct Wecore Hub to make changes to your campaigns on your behalf, including budgets, bids, targeting and ad status, within the limits you configure. You can use approval mode, change caps and one-click undo to control this behavior. Advertising results depend on many factors outside our control, and we do not guarantee any specific performance outcome, such as ROAS or CPA. Ad spend is billed by TikTok directly to you and is your responsibility.

6. Plans, trials and billing

• New workspaces receive a 14-day free trial. No payment method is required to start.
• Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Annual plans are discounted 20% relative to monthly pricing.
• You can cancel at any time from billing settings. Monthly plans remain active until the end of the current period. Annual plans cancelled within 30 days of purchase are refunded in full.
• Prices exclude VAT and other applicable taxes. We will give at least 30 days' notice of price changes.
• If exceeding plan limits (for example, ad accounts), we will ask you to upgrade before charging more.

7. Acceptable use

You agree not to:

• Use the Service to promote prohibited products or content, or to violate TikTok's Advertising Policies
• Connect ad accounts you are not authorized to manage
• Attempt to reverse engineer, overload or interfere with the Service or TikTok's APIs
• Resell access to the Service, except as permitted under the Agency plan's white-label features
• Use the Service in breach of applicable law, including data protection and consumer protection laws

8. Your data

You own your data, including campaign data, catalog data and reports. You grant us a limited licence to process it solely to provide the Service, as described in our Privacy Policy and Data Processing Agreement. You can export or delete your data at any time.

9. Intellectual property

We own the Service, including its software, design and documentation. Subject to these Terms, we grant you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used to improve the Service without obligation to you.

10. Availability and support

We aim for 99.9% monthly uptime, excluding scheduled maintenance and outages of third-party platforms including TikTok and WhatsApp. Support is provided by email on all plans, with priority chat on Growth and a dedicated success manager on Agency.

11. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential losses, including lost profits, lost revenue or wasted ad spend. Our total liability under these Terms in any 12-month period is limited to the fees you paid to us in that period. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.

12. Termination

You can stop using the Service at any time. We may suspend or terminate accounts that materially breach these Terms, after giving notice where reasonably possible. On termination, we revoke TikTok access tokens and delete your data within 30 days, unless you request an export first.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory consumer or local law provides otherwise. Questions about these Terms: hello@wecorehub.com.